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The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization.
The diagnosis: workplace negativity.
Managing Workplace Negativity gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug.
It will help you:
- Develop positive-thinking peak performers
- Get people to support rather than resist change efforts
- Use the three powers of a positive attitude to help yourself—and teach these to others
- Apply 30 quick strategies to defeat occasional negative attitudes and behaviors
- Combat ongoing, extremely destructive negativity through use of the highly effective "accountability model"
- Transform a negative organizational culture into a positive one by changing the norms
Hard cover
6 ¼" x 9 ¼"
193 pages
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