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This book will help you understand, identify, and resolve conflict constructively. The guide's eight-step process shows you how to spot conflicts, decide whether to intervene, uncover and deal with the true issues involved, and design and carry out a conflict resolution process.
Topics covered include:
- Background on the nature of conflict and its constructive potential
- Exercises to help you learn and practice key resolution skills
- What to do about disagreements with board, funders, and volunteers
- How to handle harassment, discrimination, and illegal activities
- When and how to use outside help
- Worksheets, checklists, and conflict resolution forms to help you complete the process
- Sidebars full of tips and real life examples
- How to introduce conflict management skills as part of board and staff development
Soft cover
8 ½" x 11"
176 pages
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