Instructor: Dr. Joan Klubnick

NOTE: Center Associates receive a 10% discount.

Course Description
This hands-on seminar helps participants to learn how to overcome job barriers to communicate effectively with their boss, customers, and key interfaces. Participants will learn how to decrease job stress through the learning of techniques that can increase influence and understanding in a multitask environment. Content will include a discussion of best practices in an administrative support role and a review of core administrative support functions and priorities.

Instructor's Bio
Dr. Joan Klubnik has a proven track record in working with senior management to drive change and organizational improvement. She has had extensive experience in working with not-for-profit organizations, information technology, financial services, health care and educational systems. Her firm, Two K Consulting, specializes in partnering with clients to improve their human asset management, organizational effectiveness and training initiatives from design through implementation and evaluation. She was a vice president at Transamerica Life Companies and has provided consultancy and training services for over two decades. Dr. Klubnik has authored several books including Rewarding and Recognizing Employees. Her articles have been published in a variety of professional journals. She has served in a senior leadership capacity for a number of volunteer organizations and has been a keynote speaker, has spoken at several international training conferences -- including ASTD and ASQC -- and appeared as a guest on KWHY business channel. She has served as an adjunct professor at California State University at Long Beach and at Fullterton, Chapman University and the University of California, Irvine Campus. Dr. Klubnik received her undergraduate degree and doctorate from UCLA.

Pricing Policy
Center Associates receive a 10% discount on all classes, seminars and events.
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